SERVICES

​​​Client Administration

• Diary and calendar management (booking, rescheduling, waitlist and cancellation management)

• Monitoring voicemail and returning phone calls

• Telehealth coordination and setup

• Email management and client correspondence

• Managing new referrals, intake processes, and waitlists

• Client database management and electronic filing

• GP correspondence, including referral acknowledgements

• Client feedback collection and follow-up

• Managing cancellations and following up on missed sessions

• Monthly reporting, including clients without upcoming appointments

 

Finance & Billing

• Invoicing and payment processing

• Reconciling accounts and managing outstanding invoices

• Weekly reporting and follow-up on unpaid accounts

• Processing Medicare and DVA claims

• NDIS administration, including service agreements and invoicing

 

Practice & Team Support

• Implementing efficient workflows, processes, and procedures

• Coordinating meetings and internal communication

• Supporting recruitment, onboarding, and staff scheduling

• Assisting with performance review processes and leave tracking

• Preparing onboarding packs, policies, and internal documentation

 

Marketing & Communications

• Creating, formatting, and managing professional documents

• Basic website setup, updates, and maintenance

• Updating practice brochures, service lists, and resources

 

Systems & Compliance

• Training and supporting the use of practice management systems

• System setup, configuration, and integrations

• Troubleshooting basic IT and system issues

• Supporting privacy compliance, data handling, and audit preparation

• Maintaining policy and procedure manuals

 

And so much more!