SERVICES

​​​Client Administration

• Diary and calendar management (booking, rescheduling, and filling cancellations)

• Monitoring voicemail and returning phone calls

• Telehealth coordination

• Email management and correspondence

• Managing new referrals, client intake, and waitlists

• Client database maintenance and electronic filing

• GP letters including referral acknowledgments

• Client feedback collection and follow-up

• Managing cancellations and following up on missed sessions

• Running monthly reports of clients without upcoming sessions, along with other relevant reports

 

Finance & Billing

• Invoicing and processing payments

• Reconciling accounts and managing outstanding invoices, including running weekly reports and following up on payments.

• Processing Medicare and DVA claims

• NDIS administration, including creating and sending service agreements

 

Practice & Team Support

• Implementing efficient processes and procedures

• Coordinating meetings 

• Assisting with team recruitment, onboarding, and staff scheduling

• Supporting performance review processes and staff leave tracking

• Preparing onboarding packs and policy documentation

 

Marketing & Communications

• Creating, formatting, and managing documents

• Setting up new websites and updating existing websites (basic)

• Updating practice brochures and service lists

 

Systems & Compliance

• Training and supporting use of Practice Management Systems 

• Setting up and managing system integrations

• Troubleshooting basic IT issues

• Ensuring privacy, data handling compliance, and audit preparation

• Maintaining up-to-date policy and procedure manuals​

 

And so much more!